1. Introduction

Welcome to ZEZO Sportswear. By accessing our website (zezointl.com) and purchasing our premium sportswear, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.

2. Products and Orders

2.1 Product Availability

All products are subject to availability. We reserve the right to discontinue any product or limit the quantities of any product at any time.

2.2 Custom and Personalized Items

• Please double-check all spelling, sizes, and designs before placing your order.
• Custom orders typically take 5-7 business days to produce before shipping.
• We will send a design proof for custom orders which must be approved within 48 hours.

3. Sizing and Fit

We provide a detailed size chart for all our sportswear categories (Baseball, Hockey, Soccer, Hoodies, etc.).

• It is the customer's responsibility to check the size chart before ordering.
• If you are between sizes, we recommend sizing up for a comfortable athletic fit.
• Items returned due to incorrect sizing must be unworn, unwashed, and in original packaging.

4. Shipping and Delivery

4.1 Processing Time

Standard items are processed within 1-2 business days. Custom items take 5-7 business days.

4.2 Shipping Times

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• International Shipping: 10-15 business days (customs delays may apply)

ZEZO Sportswear is not responsible for delays caused by the shipping carrier or customs clearance.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 14 days of delivery under the following conditions:

• Items must be unworn, unwashed, and have all original tags attached.
• Items must be in their original packaging.
• Customized/personalized items are final sale and cannot be returned.

5.2 Refund Process

Once we receive and inspect the returned item, your refund will be processed within 5-7 business days to your original payment method. Shipping costs are non-refundable.

5.3 Damaged or Defective Items

6. Product Care & Warranty

To ensure the longevity of your ZEZO sportswear, please follow these care instructions:

• Machine wash cold with similar colors.
• Do not use bleach.
• Tumble dry low or hang dry.
• Do not iron directly on printed or embroidered areas.

We guarantee the quality of materials and workmanship. Manufacturing defects are covered for 30 days from the date of purchase.